Accessibility Statement
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FREQUENTLY ASKED QUESTIONS
General
- Who are CorporatePay?
- What is a CorporatePay prepaid card and how does it work?
- What currency denominations are the cards available in?
- Do you do virtual cards?
Funding and Managing the Cards
- How do we manage multiple card accounts?
- How many administrators can we have on the cardholder administration portal?
- How do we send funds to CorporatePay and load them onto our cards?
- Can we fund the account in different currencies?
- Are funds protected by the FSA?
Cardholders: Activating your CorporatePay Card
Cardholders: Using Your CorporatePay card
- Is there an online system to help manage my card and details?
- Are there any limits on using the card?
- Can I use SMS tools with the card?
- What happens if my card is lost or stolen?
- Can I load more funds if I need them?
- What should I do if I have problems using my card?
General
CorporatePay are prepaid card specialists, and the business is supported by an experienced team incorporating extensive financial services and payment solutions expertise.
Our expertise is grounded in the delivery of payment solutions to improve business performance. In addition to our payment card expertise, the CorporatePay team has extensive experience across a number of markets including retail, media and entertainment, travel, and retail financial services.
What is a CorporatePay prepaid card and how does it work?
The CorporatePay prepaid card is a prepaid Chip & PIN MasterCard®. These cards work in a similar way to debit cards, except that the cards must be pre-loaded with credit before any purchases can be made. The card is accepted worldwide at over 30 million retails outlets which display the MasterCard Acceptance Mark, as well as over the telephone and online. Cash can be accessed 24/7 at over 1.5 million ATMs wherever you see the MasterCard Acceptance Mark. However this functionality can be varied by card programme and controlled by a central administrator.
For organisations, the cards can be used for a variety of purposes including expense payments and company purchases.
What currency denominations are the cards available in?
Cards are available in three denominations, US Dollars, British Pounds and Euros.
Yes. Please contact us for more details on our virtual card solution.
NFunding and Managing the Cards
How do we manage multiple card accounts?
CorporatePay's central account management system allows an administrator to manage and controls funds on multiple cards, loading or removing funds in real time. CorporatePay also offer a batch processing service for multi-card loading.
How many administrators can we have on the cardholder administration portal?
As many as you require. CorporatePay can define different access levels for different staff, and will work with you in the implementation period to define these.
How do we send funds to CorporatePay and load them onto our cards?
Funds are initially transferred by bank transfer to CorporatePay, and the time to 'fund availability' is dependent on the bank transfer payment method you use.
Once funds are received by CorporatePay they are loaded onto the account on the day they are received, between 5pm and 7pm on working days. Once loaded into the account then they are available for the client to move on to the cards in real time and spend as they wish.
Can we fund the account in different currencies?
Yes. You can choose to use our fantastic exchange rates or fund your account from your own foreign currency bank account.
Please note, that a charge may be applied for load amounts below a minimum threshold, to be agreed prior to commencement of the card program.
Are funds protected by the FSA?
No. However your funds are held in client money trust accounts and protected by e-money regulations through our partnership with Newcastle Building Society.
Cardholders: Activating your CorporatePay Card
What should I do once I have received my card?
When you receive your card, sign the back of the card immediately.
The card needs to be activated. You will have received (either by post, email or SMS) a 6 digit passcode. With this passcode to hand, call 0845 508 4580 (up to 2p per minute from a BT landline, other networks may vary) or +44 20 3051 4149 from abroad.
Follow the instructions to activate your card and retrieve your PIN. (Note, for cards issued as a replacement for a damaged, expired, lost or stolen then your existing 6 digit passcode will continue to work but you will need to retrieve your new PIN)
Your PIN can be changed at any cash point that accepts MasterCard®.
What should I do if I can't find the passcode?
When you receive your card, sign the back of the card immediately.
If you cannot find your passcode you should contact your administrator, who will know whether you received the passcode in a letter, email or SMS.
If you still can't find your passcode go to www.CorporateExpense.com and click "Login". From the log in page click "Forgot passcode?" to reset your passcode and have it resent to you.
Cardholders: Using your CorporatePay Card
Is there an online system to help manage my card and details?
Yes. The CorporatePay online system is a website which you are able to log in to and view the funds available on your card, as well as your recent transactions. You can also amend your personal details.
To log in, go to www.CorporateExpense.com and click on "Login". To log in to the system you will need:
- Your username (which is usually the 12 digit number printed at the bottom of your card, below your name)
- Your date of birth
- Your 6 digit passcode
Are there any limits on using the card?
As the card is a prepaid card, you can only make purchases or cash withdrawals up to the value of funds loaded on to the card. You can check the balance via the online system or by Text CARD BAL to 60777.
The cards have some standard limits, set for your protection. However, your administrator may alter this, please contact them to confirm any spending limits in place.
Can I use SMS tools with the card?
Yes. Once you have registered a mobile to your card on our online system (in Account Settings) then you can send and request card notices via SMS. Texts are charged at £0.10 or €0.15 per SMS.
From your registered mobile:
- Text CARD BAL to 60777 to find out your balance
- Text CARD TRX to 60777 to list your last four transactions
- Text CARD STOP STOLEN to 60777 to stop your card and report it stolen
- Text CARD STOP LOST to 60777 to stop your card and report it lost
From outside the UK use +44 7786 200 690 instead of 60777.
What happens if my card is lost or stolen?
If your card is lost or stolen telephone us immediately on 0845 508 4580 or +44 20 3051 4149 from abroad, or report your card lost/stolen via our website www.CorporateExpense.com.
You should also notify your company administrator.
You can text CARD STOP STOLEN or CARD STOP LOST to 60777 from your registered mobile to stop your card (from outside the UK use +44 7786 200 690 instead of 60777).
Can I load more funds if I need them?
Only the administrator can load funds onto the card. Please contact your administrator if you require more funds - the funds can be made available on your card in real time.
What should I do if I have problems using my card?
If you have any problems using your CorporatePay Prepaid MasterCard please first check the following:
- That you have sufficient funds available
- That the ATM or merchant accepts MasterCard
- That you have the correct PIN number
If you still have a problem please contact your administrator, or Customer Services on 0845 508 4580 or +44 20 3051 4149 from abroad if your query is urgent.
